Practice Management

Mr Mark Shiells (m)

Practice Manager

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.


Receptionists provide an important link for patients with the practice and are your initial contact point for making appointments and general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists follow practice protocols set by the doctors to help provide best patient care.   They also perform other important tasks such as issuing repeat prescriptions/ prescription enquiries, hospital referrals/enquiries.

  • Office Manager:  Paula McKenzie

  • Reception Team:

    Andrea, Ann, Caroline, Christine, Debbie, Elizabeth, Marie, Nancy, & Nicola.

  • Practice Secretaries:

    Elizabeth & Vicky

  • Practice Administrator: