Cancelling an Appointment

If you are unable to attend for your appointment please tell us in good time so that we are able to offer another patient the use of that appointment.

You can use one of the following methods:

    1. Cancel Online using Patient Access:

      Cancel Your Appointment online using Patient Access.

    1. By Telephone:

      Please call us on 01698 747666, select Option 3

    1. By Fax: Please send us a fax on 01698 740363.

    1. In Person: Call into your surgery and let the receptionist know in person.

    1. SMS: If you registered for SMS appointment reminders and received a text reminder of your appt, you can reply to this text with the word "cancel" to automatically cancel the appointment.

We can offer your appointment to someone else and therefore help to reduce waiting times.

As part of our commitment to all our patients we monitor the efficient use of appointments. If a patient regularly fails to attend a booked appointment, the practice reserves the right to remove them and their family from the practice list.